Shipping policy
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Shipping Policy for Lux Fly Co
Effective Date: April 19, 2025
At Lux Fly Co, we aim to deliver your fly fishing flies promptly and securely. This Shipping Policy outlines our shipping processes, costs, and responsibilities. By placing an order through our website Luxflies.com, you agree to the terms of this policy.
1. Shipping Destinations
We ship to addresses within internationally. Please ensure your shipping address is accurate, as we are not responsible for delays or losses due to incorrect or incomplete address information.
2. Shipping Methods and Costs
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Carriers: We use trusted carriers such as Purolator, Canada Post, FedEx, UPS or to deliver your order.
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Costs: Shipping costs are calculated at checkout based on your location, order weight, and selected shipping method. Costs will be clearly displayed before you complete your purchase.
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Customs and Duties: For international orders, you are responsible for any customs fees, duties, or taxes imposed by your country. These are not included in our shipping costs or product prices.
3. Processing Time
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Order Processing: Orders are typically processed within 5-7business days after payment is confirmed. Orders placed on weekends or holidays will be processed the next business day.
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Confirmation: You will receive an order confirmation email once your order is processed and a shipping confirmation email with tracking information (if available) once your order ships.
4. Delivery Times
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Estimated Delivery:
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Within British Columbia: 7-9 business days
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Within Canada: 9-11 business days
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International: 12-15 business days
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Delays: Delivery times are estimates and may vary due to factors beyond our control, such as weather, carrier delays, or customs processing. We are not liable for delays caused by these factors.
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Tracking: Where available, we provide tracking information via email. If tracking is unavailable (e.g., for standard mail), contact us at info@luxflies.com for assistance.
5. Lost or Damaged Shipments
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Lost Shipments: If your order does not arrive within 30 days of the shipping confirmation, contact us at info@luxflies.com. We will investigate with the carrier and, if confirmed lost, provide a replacement or refund at our discretion.
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Damaged Shipments: If your flies arrive damaged, notify us within 14 days of delivery with a photo of the damaged items, per our Lifetime Return Policy. We will replace the damaged flies at no cost, subject to verification.
6. Lifetime Return Policy Shipping
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Replacements: For defective or unsatisfactory flies, we cover shipping costs for replacement flies sent under our Lifetime Return Policy. If we request the return of the original fly for inspection, you are responsible for return shipping costs unless otherwise agreed.
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Process: Submit a clear photo of the defective or unsatisfactory fly to info@luxflies.com. Upon approval, replacements are shipped within 7 business days.
7. Undeliverable Orders
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If an order is returned to us due to an incorrect address, refusal, or failure to claim the package, we will contact you to arrange re-delivery. You may be responsible for additional shipping costs.
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If we cannot contact you or you do not arrange re-delivery within 14 days, we may cancel the order and issue a refund, minus original shipping costs.
8. Order Changes or Cancellations
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Changes: Contact us at info@luxflies.com as soon as possible to modify your order or shipping address. Changes are not guaranteed once the order is processed.
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Cancellations: You may cancel your order before it ships for a full refund. Once shipped, cancellations are subject to our Lifetime Return Policy.
9. Contact Information
For shipping-related questions or issues, please contact us at:
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Email:info@luxflies.com
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Phone: 250-551-6136
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Mailing Address: 501 seventh street nelson BC v1l 2z5
10. Changes to This Policy
We may update this Shipping Policy to reflect changes in our practices or carrier terms. The updated policy will be posted on our website with the new effective date. Your continued use of our website or services constitutes acceptance of the changes.
Thank you for choosing info@luxflies.comfor your fly fishing needs.
Last updated: April 19, 2025