Terms of service
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Terms of Service for Fly Fishing Flies
Effective Date: April 19, 2025
Welcome to LuxFlies. By accessing our website www.luxflies.com or purchasing our fly fishing flies, you agree to be bound by these Terms of Service. Please read them carefully. If you do not agree with these Terms, do not use our website or purchase our products from any retailer.
1. Use of Our Website and Services
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Eligibility: You must be at least 18 years old or have the consent of a legal guardian to use our website or make purchases.
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License: We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes.
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Prohibited Conduct: You agree not to:
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Use our website for any unlawful purpose or in violation of these Terms.
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Copy, modify, or distribute our content without permission.
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Attempt to interfere with the functionality or security of our website.
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Use automated systems (e.g., bots) to access or scrape our website.
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2. Product Purchases
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Orders: All orders are subject to availability and acceptance. We reserve the right to refuse or cancel orders at our discretion, including for suspected fraud or pricing errors.
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Pricing: Prices are listed in CAD or USD (depending on selected region), and are subject to change without notice. Prices do not include shipping costs or applicable taxes, which will be added at checkout.
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Payment: You agree to provide accurate payment information and authorize us to charge the total amount for your order. We accept Credit, Debit, E-transfer, and cash for local pick-ups.
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Shipping: We will ship products to the address provided during checkout. Shipping times and costs vary based on location and method selected. We are not responsible for delays caused by carriers or incorrect shipping information.
3. Lifetime Return Policy
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Replacements: If a fly is defective or unsatisfactory at any point during its lifetime, we will replace it at no additional cost, subject to the following:
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Submit a clear photo of the fly showing the defect or issue via email to [insert email address] or our website’s contact form.
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The fly may have been used but must exhibit a manufacturing defect or quality issue not caused by normal wear, misuse, or alteration.
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Upon photo verification, we will ship a replacement within 7 business days, with shipping costs covered by us.
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If the same fly is unavailable, we will offer a comparable substitute or a refund.
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Exclusions: This policy does not cover changes of mind, incorrect orders, or damage due to misuse. Customers are responsible for return shipping costs if the fly must be sent back for inspection.
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Refunds: Refunds are issued only if a replacement is not feasible, at our discretion.
4. Intellectual Property
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All content on our website, including images, text, logos, and designs, is owned by or licensed to us and is protected by copyright, trademark, and other laws.
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You may not reproduce, distribute, or create derivative works from our content without our express written permission.
5. Disclaimers and Limitation of Liability
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Product Use: Our flies are intended for fly fishing purposes only. We are not responsible for any injury, damage, or loss resulting from improper use.
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Warranty: Except for our Lifetime Return Policy, products are sold "as is" without additional warranties, express or implied, including warranties of merchantability or fitness for a particular purpose.
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Limitation of Liability: To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from your use of our website or products. Our total liability for any claim will not exceed the amount paid for the product in question.
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Website Availability: We do not guarantee that our website will be uninterrupted, error-free, or free from viruses or other harmful components.
6. Indemnification
You agree to indemnify and hold us harmless from any claims, losses, or damages, including legal fees, arising from your violation of these Terms or your use of our website or products.
7. Privacy
Your use of our website and services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
8. Termination
We reserve the right to terminate or suspend your access to our website or services at any time, without notice, for conduct that we believe violates these Terms or is harmful to us or other users.
9. Governing Law and Dispute Resolution
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Governing Law: These Terms are governed by the laws of British Columbia, Canada, without regard to conflict of law principles.
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Disputes: Any disputes arising from these Terms or your use of our website or products will be resolved through binding arbitration in British Columbia, Canada, in accordance with the rules of Vancouver International Arbitration Center (VanIAC). You waive the right to participate in class actions or pursue claims in court, except where prohibited by law.
10. Changes to These Terms
We may update these Terms at any time by posting the revised version on our website. The updated Terms will take effect immediately upon posting, and your continued use of our website or services constitutes acceptance of the changes.
11. Contact Information
For questions, concerns, or to initiate a replacement under our Lifetime Return Policy, please contact us at:
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Email: info@luxflies.com
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Phone: 1 (250) 551-6136
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Address: 501 Seventh Street, Nelson BC
By using our website or purchasing our products, you acknowledge that you have read, understood, and agree to these Terms of Service.
Last updated: April 19, 2025